fg99 Responsible Gaming
At fg99, we believe gambling should always be an enjoyable form of entertainment — never a source of financial stress or personal harm. This page outlines the tools, policies, and support resources we provide to every member in Bangladesh.
Our Commitment to Every fg99 Member
Responsible gaming is not a footnote at fg99 — it is a core part of how we operate. Every decision we make about the platform, from how deposit limits are structured to how our support team is trained, reflects our genuine commitment to the wellbeing of our members across Dhaka, Chittagong, Sylhet, Khulna, and every corner of Bangladesh.
Gambling is entertainment. When it stays that way, it can be a genuinely fun part of your leisure time — whether you are following a BPL cricket match on our sportsbook, spinning reels on one of our Pragmatic Play slots, or sitting at a live baccarat table. The problem arises when the line between entertainment and compulsion starts to blur. Recognising that line — and having tools in place to help you manage it — is what responsible gaming is all about.
fg99 provides every registered member with a suite of account-level responsible gaming tools, available at any time directly inside the platform. These tools are designed to give you control over your own play habits before they become an issue. They are free, immediate to activate, and — in the case of self-exclusion — irreversible during the exclusion period to give them real protective force.
This page describes each tool in detail, explains the warning signs of problematic gambling behaviour, and tells you exactly how to reach our support team if you feel that gambling is starting to affect your finances, relationships, or mental wellbeing. We encourage every fg99 member to read this page, not just those who are currently concerned about their play.
Need Help Right Now?
If you feel that gambling is negatively affecting your life right now, contact our support team immediately via live chat inside the fg99 platform. Live chat is available 24 hours a day, 7 days a week. Our support team can activate a cooling-off period or full self-exclusion on your account within minutes of your request.
Your Responsible Gaming Toolkit
Every fg99 member has access to these protective tools at any time — no waiting period, no fees, no questions asked
Deposit Limits
Set a maximum deposit amount for a daily, weekly, or monthly period. Once your chosen limit is reached, the platform will not accept further deposits until the period resets. You can lower your limit instantly, but increases take a cooling-off period to come into effect — by design.
Active immediately on requestSession Time Limits
Set a maximum continuous session length. When your session reaches the limit you have set, the platform will notify you and give you the option to log out. Keeping sessions bounded helps maintain a healthy relationship with gambling as a leisure activity rather than an automatic habit.
Configurable in account settingsCooling-Off Period
Take a short break from the platform without committing to a full self-exclusion. Cooling-off periods can be set for 24 hours, 48 hours, one week, or one month. During a cooling-off period, your account remains open but deposits and gameplay are suspended until the period ends.
Available for 1 day to 1 monthSelf-Exclusion
Request a full self-exclusion to close your account for a defined period of at least six months, or permanently. Self-exclusion is irreversible during the active period — this is intentional. Once applied, your account cannot be reopened until the exclusion term expires and you formally request reinstatement with a mandatory review period.
Minimum 6 months, up to permanentLoss Limits
Define the maximum amount you are comfortable losing within a given period. If your net losses for the day, week, or month reach your chosen threshold, the platform will restrict further wagering until the period resets. This tool is one of the most effective ways to protect your bankroll and keep gambling within your financial means.
Daily, weekly, monthly optionsReality Check Reminders
Enable on-screen pop-up notifications at regular intervals — every 30, 60, or 90 minutes — that display how long you have been logged in and your net session result. Reality check reminders are a gentle but effective nudge to pause, reassess, and decide whether you want to continue playing or step away for a while.
Interval of your choiceHow to Activate These Tools
You do not need to explain yourself or justify your request to use any responsible gaming tool. Simply follow these steps or contact our support team directly.
Log in to Your fg99 Account
Access the platform through the fg99 Login page using your registered Bangladesh mobile number and password. All responsible gaming tools are managed from within your account settings area.
Navigate to Account Settings
Once logged in, open your account profile menu and select "Responsible Gaming" from the settings panel. All available tools — deposit limits, session limits, loss limits, cooling-off, and self-exclusion — are listed in one place.
Choose and Apply Your Tool
Select the tool you wish to activate, enter your preferred parameters (such as a daily deposit limit amount in BDT or a session time in minutes), and confirm. Restrictions that reduce your limits take effect immediately.
Contact Support If You Need Help
If you prefer not to navigate the settings yourself, or if you want to request self-exclusion urgently, contact our support team via live chat inside the platform. Our team can apply any responsible gaming restriction on your behalf within minutes, at any hour of the day.
Confirmation and Record
Once a tool is activated, you will receive a confirmation notification via your account. Keep this as a record. If you believe a limit has not been applied correctly, contact support immediately with your confirmation details.
Warning Signs to Watch For
Problematic gambling often develops gradually. Being honest with yourself about the following patterns is the first step toward addressing them.
- You are spending more money on gambling than you originally planned or can comfortably afford to lose.
- You find yourself chasing losses — depositing more after a losing session in an attempt to win back what you have lost.
- Gambling is taking up significant amounts of time that you originally intended to spend on work, family, or other activities.
- You feel restless, irritable, or anxious when you are not able to gamble, or when you try to reduce how much you play.
- You are hiding your gambling activity from family members or people close to you, or lying about how much time or money you spend on it.
- You have borrowed money, used savings earmarked for other purposes, or neglected financial obligations such as rent or bills in order to fund gambling.
- You have tried to set limits on your own play but found yourself consistently breaking those limits or finding ways around them.
- Gambling has stopped feeling like entertainment and has become something you feel you must do to feel okay, or to escape stress and anxiety.
Recognise Any of These Signs?
If any of the warning signs above sound familiar, we strongly encourage you to reach out to our support team right now. There is no judgment — our team is trained to help you access the right tools quickly and confidentially. Live chat is available inside the fg99 platform 24 hours a day, every day of the year. WhatsApp support is available from 08:00 to 24:00 BST (UTC+6).
Principles Behind Our Safe Play Policy
The values that guide how fg99 approaches player protection across every part of the platform
Age Verification Without Exception
Every fg99 account is subject to age verification. No player under 21 years of age may hold a registered account or access any part of the platform. Where verification is outstanding, deposit and withdrawal limits are applied automatically until the process is complete.
Confidential Support
Any conversation you have with the fg99 support team about your gambling habits is treated with complete confidentiality. Requesting a self-exclusion or a deposit limit does not affect your account standing in any negative way. Your privacy is protected in full accordance with the fg99 Privacy Policy.
Proactive Monitoring
fg99 does not wait for members to self-report concerns. Our platform monitors account activity patterns — including rapid successive deposits, extended session lengths, and loss-chasing behaviour — and our support team may proactively reach out to members whose patterns suggest they may benefit from our responsible gaming tools.
Gambling Within Your Means
fg99 encourages every member to set a personal entertainment budget for gambling — an amount they are genuinely comfortable losing — and to use our deposit and loss limit tools to enforce that budget automatically. Gambling should come out of your discretionary leisure spending, never from savings, rent, or borrowed funds.
Returning After Self-Exclusion
A self-exclusion is a serious commitment and fg99 treats it as such. When a self-exclusion period ends, reinstatement is not automatic. Members must submit a formal reinstatement request, complete a mandatory review period, and acknowledge the responsible gaming policy before their account is reopened.
Supporting Families
If you are concerned about the gambling habits of a family member who uses fg99, you may contact our support team to discuss the situation confidentially. While fg99 can only act directly on the account holder's own request, our team can provide guidance on how to have supportive conversations and direct you to appropriate resources.
Tips for Healthy, Enjoyable Play
Practical habits that help keep gambling fun for fg99 members in Bangladesh
Before You Play
Decide in advance how much money and how much time you are willing to spend during this session. Write it down if it helps. Use fg99's deposit and session limit tools to enforce these decisions automatically — removing the need for willpower in the moment when it can be hardest to apply.
While You Play
Take regular breaks. Enable the fg99 reality check reminders to nudge you at intervals. Never play when you are tired, stressed, upset, or under the influence of substances — these states impair judgment and make it harder to stick to the limits you have set for yourself. Remember that every game outcome at fg99 is determined by a certified random number generator — past results have no bearing on future ones.
After a Loss
Accept losses as the cost of entertainment, the same way you would accept the cost of a cinema ticket or a meal out. Do not chase losses by depositing more to try to recover what you have spent. If you find the urge to chase is strong after a losing session, this is one of the clearest signs that a cooling-off period would be beneficial — contact our support team to activate one immediately.
Keeping Balance in Your Life
Gambling is one form of entertainment among many. Make sure it is sharing your leisure time with other activities — time with family during Eid, watching cricket during the BPL season, or pursuing personal hobbies. A balanced lifestyle is the strongest natural protection against problematic gambling patterns developing. fg99 is here when you want to play; the rest of your life should take priority.
Play Responsibly with fg99
Explore our platform knowing that every tool you need to stay in control is always available to you. Visit our FAQ for answers to common questions, or log in to your account to review your responsible gaming settings today.
21+ only. fg99 is committed to safe and responsible gaming for all members across Bangladesh. If gambling is causing you harm, please contact our support team immediately.