fg99 Privacy Policy

Who We Are

1.1 fg99 is an online casino and sports betting platform accessible at fg99.one, operated for the benefit of adult players based in Bangladesh. The fg99 platform offers live casino games, slots, cricket betting, and a range of other wagering products denominated in Bangladeshi Taka (৳).

1.2 For the purposes of this Privacy Policy, fg99 acts as the data controller in respect of personal information collected from registered members and platform visitors. As data controller, fg99 determines the purposes and means by which your personal data is processed.

1.3 All enquiries regarding this Privacy Policy and the handling of your personal data should be directed to our support team. Contact details are provided in Section 14 of this document.

Data We Collect

fg99 collects personal data that falls into the following categories. The specific data collected in each category is described below.

2.1 Data You Choose Not to Provide. Where the collection of certain data is optional, we will make this clear at the point of collection. However, some data (such as your full name, date of birth, and registered mobile number) is mandatory for account registration and operation. If you do not provide mandatory data, fg99 may be unable to open or maintain your account.

How We Collect Data

3.1 Directly from You. The majority of personal data fg99 holds is provided directly by you during the registration process, when completing KYC verification, when making deposits or requesting withdrawals, when contacting our support team, or when updating your account settings.

3.2 Automatically. When you access and use the fg99 platform, certain technical and gameplay data is collected automatically by our systems. This includes your IP address, device identifiers, browser information, session timestamps, pages visited, games played, and wager records. This collection is a standard part of how any secure web platform operates and is necessary for the platform to function correctly.

3.3 From Payment Providers. When you make a deposit or request a withdrawal via bKash, Nagad, Rocket, Upay, or a supported bank, the relevant payment provider shares transaction confirmation details with fg99 to allow us to credit or debit your wallet. fg99 does not receive your full mobile money PIN or bank login credentials — only confirmation of the transaction amount, timestamp, and your registered payment account reference.

3.4 From Third-Party Game Studios. Certain casino games on the fg99 platform are provided by licensed third-party studios such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi. These studios may process gameplay data within their own certified systems to generate game results. The outcome data is returned to fg99's servers for settlement purposes. fg99 does not share your identity data with game studios beyond a session token necessary to load the game.

Purpose & Legal Basis for Processing

fg99 processes your personal data only where there is a lawful basis to do so. The primary purposes and corresponding legal bases are set out below.

• Account creation and management: Processing is necessary for the performance of the contract between you and fg99 (i.e., providing you with access to the platform and its services).
• Identity and age verification (KYC): Processing is necessary to comply with legal obligations and to fulfil our responsible gaming commitments, including enforcing the 21+ age restriction.
• Payment processing: Processing is necessary for the performance of the contract, enabling deposits to be credited and withdrawals to be paid out.
• Fraud prevention and security monitoring: Processing is necessary for the purposes of fg99's legitimate interests in protecting the platform, its members, and the integrity of its financial systems.
• Customer support: Processing is necessary for the performance of the contract, enabling fg99 to respond to your queries and resolve disputes.
• Platform improvement and analytics: Processing is based on fg99's legitimate interest in understanding how the platform is used in order to improve the member experience.
• Responsible gaming monitoring: Processing is based on fg99's legitimate interest and legal obligation to identify and support members who may be at risk of gambling-related harm.
• Promotional communications: Where you have opted in to receive promotional messages, processing is based on your consent, which you may withdraw at any time by contacting support.

How We Use Your Data

5.1 Platform Services. Your identity, contact, and financial data are used to create and maintain your fg99 account, process your BDT deposits and withdrawals, verify your identity when required, and deliver the full range of casino and sports betting services available on the platform.

5.2 Security and Fraud Prevention. Technical data (including IP address, device fingerprint, and login timestamps) is used to detect unusual account activity, prevent unauthorised access, identify and block fraudulent transactions, and enforce the one-account-per-person policy described in the fg99 Terms and Conditions.

5.3 Responsible Gaming. Gameplay data, deposit frequency, session duration, and account activity patterns are monitored by fg99's responsible gaming systems to identify members who may be showing signs of problematic gambling behaviour. Where such patterns are detected, fg99 may proactively contact the member through the support team or apply account-level safeguards in accordance with our Responsible Gaming Policy.

5.4 Customer Support. Communications data collected through live chat, WhatsApp, and email support is used solely to resolve your queries, process complaints, and improve our support service. Support records are retained for dispute resolution purposes.

5.5 Platform Analytics. Aggregated and anonymised technical and gameplay data is used to analyse platform performance, identify popular games and features, and guide product development. Individual members cannot be identified from this aggregated data.

5.6 Promotional Messaging. If you have opted in to promotional communications, fg99 may send you information about new games, bonuses, seasonal offers (such as Eid promotions or BPL betting specials), and platform updates via your registered mobile number or contact channel. You may opt out at any time by notifying our support team.

Data Sharing & Disclosure

6.1 No Sale of Personal Data. fg99 does not sell, rent, or trade your personal data to any third party for marketing or any other commercial purpose. Your data belongs to you, and we treat it as strictly confidential.

6.2 Permitted Disclosures. fg99 may share your personal data with third parties only in the following limited circumstances:

• Payment processors: Your financial data is shared with your chosen payment provider (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, or BRAC Bank) only to the extent necessary to process your transaction.
• Identity verification services: Where fg99 uses a third-party KYC provider to assist with document verification, your identity documents and relevant personal data may be shared with that provider under strict confidentiality obligations.
• Game studios: A session token (not your personal identity data) is passed to third-party game studios when you launch a studio-hosted game. This is technically necessary to initialise and authenticate your game session.
• Legal and regulatory authorities: fg99 may disclose your data to relevant authorities where required to do so by applicable law, court order, or where fg99 in good faith believes such disclosure is necessary to prevent fraud, protect platform security, or address a legal claim.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of the fg99 platform, member data may be transferred to the acquiring entity as part of that transaction, subject to equivalent privacy protections.

6.3 No International Transfers Without Safeguards. fg99 does not routinely transfer your personal data outside of the servers used to operate the platform. Where any transfer to a third party operating in another jurisdiction is required, fg99 will ensure that adequate data protection safeguards are in place before proceeding.

Payment Data

7.1 Sensitive Financial Information. fg99 recognises that your financial data requires a heightened level of protection. All payment transactions on the platform are processed over encrypted connections. fg99 does not store your full mobile banking PIN, your internet banking password, or your full card number on its servers at any time.

7.2 Transaction Records. fg99 retains records of all deposit and withdrawal transactions associated with your account. These records include the transaction amount in BDT, the timestamp, the payment method used, and the transaction reference number provided by your payment provider. These records are retained for account management, dispute resolution, and internal audit purposes.

7.3 Payment Method Registration. When you link a payment method (such as a bKash or Nagad account) to your fg99 wallet, only the last four digits of the registered mobile number and the account reference are stored for display purposes. This allows you to identify your registered methods in your account settings without exposing the full number in the platform interface.

7.4 Chargeback Investigations. In the event of a disputed transaction or chargeback investigation initiated by your payment provider or bank, fg99 will share the relevant transaction records and account activity data with that provider as necessary to resolve the dispute. Members who initiate unjustified chargebacks may have their accounts suspended pending investigation.

Cookies & Tracking Technologies

8.1 Use of Cookies. The fg99 platform uses cookies and similar tracking technologies to operate core platform functionality, maintain your session while logged in, remember your language and display preferences, and collect anonymised analytics data about how the platform is used.

8.2 Types of Cookies. The following types of cookies are used on the fg99 platform:

• Essential cookies: These are necessary for the platform to function. They maintain your logged-in session and prevent security risks such as cross-site request forgery. These cookies cannot be disabled without affecting your ability to use the platform.
• Functional cookies: These remember your preferences (such as your last visited game category or display settings) to improve your experience across sessions.
• Analytics cookies: These collect aggregated, anonymised data about page visits, feature usage, and session behaviour, which fg99 uses to understand and improve the platform. Individual users cannot be identified from analytics cookie data.

8.3 Managing Cookies. You may control non-essential cookies through your browser settings. Please note that disabling essential cookies will prevent you from logging in to and using the fg99 platform. Instructions for managing cookies are available in your browser's help documentation.

8.4 No Third-Party Advertising Cookies. fg99 does not use cookies or tracking pixels from third-party advertising networks to serve targeted advertisements to members based on their browsing behaviour outside of the fg99 platform.

Data Retention

9.1 Active Accounts. fg99 retains your personal data for as long as your account remains active and for a reasonable period thereafter, in order to fulfil the purposes described in this Privacy Policy, to comply with any applicable legal obligations, and to resolve any disputes or complaints that may arise following account closure.

9.2 Retention Periods. The following retention periods apply as a general guide:

• Identity and KYC documents: Retained for a minimum of five years from the date of account closure or the date of your last transaction, whichever is later.
• Financial transaction records: Retained for a minimum of five years from the date of each transaction.
• Gameplay records: Retained for three years from the date of each gaming session, or longer where required for dispute resolution.
• Support communications: Retained for two years from the date of each interaction.
• Technical/log data: Retained for up to 12 months on active systems, after which it may be archived or deleted.

9.3 Deletion Requests. If you request deletion of your personal data, fg99 will action that request subject to its obligation to retain certain records under applicable law. Where deletion is not possible in full (for example, where transaction records must be retained for audit purposes), fg99 will inform you of the specific records that must be retained and the reason for retention.

Data Security

10.1 Technical Safeguards. fg99 employs industry-standard technical security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include 256-bit SSL/TLS encryption for all data transmitted between your device and the fg99 platform, encrypted storage of sensitive personal data at rest, and firewalls and intrusion detection systems monitoring the platform infrastructure.

10.2 Access Controls. Access to member personal data within fg99's internal systems is restricted to authorised personnel on a strict need-to-know basis. All staff with access to personal data are bound by confidentiality obligations. Access permissions are reviewed regularly and revoked promptly upon any change in staff role or employment status.

10.3 Incident Response. In the event of a data security incident that may affect your personal data, fg99 will investigate promptly and take all reasonable steps to contain and mitigate the incident. Where an incident poses a material risk to your rights, fg99 will notify affected members via their registered contact channel as soon as practicable.

10.4 Your Responsibility. The security of your fg99 account also depends on you keeping your login credentials confidential. Do not share your username or password with anyone. If you suspect that your account has been accessed without your authorisation, contact fg99 support immediately via live chat.

Your Rights Over Your Data

As an fg99 member, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team via live chat or at [email protected].

• Right of access: You have the right to request a copy of the personal data that fg99 holds about you. We will provide this within a reasonable timeframe following identity verification.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update certain data directly within your account settings.
• Right to erasure: You may request that fg99 delete your personal data. This right is subject to our legal obligations to retain certain records, as described in Section 9.
• Right to restrict processing: In certain circumstances, you may request that fg99 temporarily suspend its processing of your personal data while a query or complaint is being resolved.
• Right to data portability: Where technically feasible and legally appropriate, you may request that fg99 provide your personal data in a structured, commonly used format.
• Right to withdraw consent: Where fg99 processes your data on the basis of your consent (for example, for promotional messaging), you may withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to object: You may object to processing carried out on the basis of fg99's legitimate interests. fg99 will consider your objection and cease such processing unless it can demonstrate compelling legitimate grounds that override your interests.

fg99 will respond to all rights requests within a reasonable period. We may request proof of identity before actioning any request to protect against unauthorised access to another member's data.

Children & Minors

12.1 The fg99 platform is strictly for adults aged 21 and above. fg99 does not knowingly collect personal data from individuals under the age of 21. If you are under 21 years of age, you must not register for or use the fg99 platform.

12.2 If fg99 becomes aware that it has inadvertently collected personal data from an individual under the age of 21, it will take immediate steps to delete that data and close the associated account. If you believe that a person under 21 has registered an fg99 account, please notify our support team immediately via live chat or at [email protected].

Changes to This Privacy Policy

13.1 fg99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in the platform, applicable law, or industry best practice. The date at the top of this document will be updated whenever a material change is made.

13.2 Where changes are material, fg99 will notify active members via a notification displayed upon login to the platform. For significant changes that affect how your data is used, fg99 may also contact you via your registered mobile number or contact channel.

13.3 Your continued use of the fg99 platform following the effective date of any revised Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the changes, you should cease use of the platform and contact our support team to request account closure.

Contact Us

14.1 Support Team. For any privacy-related queries, data rights requests, or concerns about how fg99 handles your personal data, please contact our support team through any of the following channels:

• Live chat: Available 24/7 inside the fg99 platform after login.
• WhatsApp support: Available 08:00–24:00 BST (UTC+6) daily.
• Email: [email protected] (plain text — not a clickable link). Response within 24 hours on business days.

14.2 When submitting a data rights request by email, please include your registered mobile number and a description of your request. fg99 may request additional identity verification before processing your request to ensure that data is not disclosed to an unauthorised party.

14.3 Relationship with Terms and Conditions. This Privacy Policy forms part of the fg99 Terms and Conditions. By accepting the Terms and Conditions, you also acknowledge and accept this Privacy Policy. In the event of any conflict between the Privacy Policy and the Terms and Conditions on a privacy-related matter, this Privacy Policy takes precedence.